Frequently asked questions

If your tracking hasn’t updated or your parcel hasn’t arrived within the expected timeframe, please contact us and we’ll investigate it for you.

If your order hasn’t been dispatched yet, we may be able to update the address. Contact us as soon as possible and we’ll do our best to help.

Yes, we offer international shipping to selected countries. Available destinations and pricing will appear at checkout.

Delivery times vary depending on your location. Estimated delivery timeframes are displayed at checkout and begin once your order has been dispatched.

As soon as your order ships, you’ll receive a tracking link via email so you can follow your delivery in real time.

Orders are packed and dispatched from our warehouse after purchase. Once shipped, your order is handed over to our courier for delivery to your nominated address.

Shipping costs are calculated at checkout based on your location and the delivery option you select. Any promotions or free shipping offers will be shown automatically.

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